Replacement & Exchange Policy

At Evara Vastra, we’re committed to delivering premium-quality women’s fashion you’ll love 💖
Every product goes through strict quality checks to ensure the best experience for you.

To make your shopping experience safe, easy, and worry-free, we offer a simple exchange policy 👇

✔️ 7 Days Easy Exchange Available

We offer a 7-day easy exchange window from the date of delivery.

✔️ Quick & simple process
✔️ Smooth resolution for any issue
✔️ Designed for your convenience

🔁 Exchange Instead of Refund

Currently, we offer exchanges instead of refunds to ensure faster resolution and better service.

You can:

✔️ Exchange for the same product
✔️ Choose another product of equal or higher value

If you select a higher-value product, you can simply pay the difference.

📦 Eligibility for Exchange

To be eligible:

✔️ Product must be unused, unworn & unwashed
✔️ All original tags should be intact
✔️ Item should be in original packaging

💡 Tip: We recommend recording an unboxing video for faster claim processing.

⏳ Exchange requests are accepted only within 5 days of delivery

🚨 Damaged / Incorrect Product? We’ve Got You Covered

If you receive:

❌ Damaged product
❌ Defective item
❌ Incorrect product

👉 Don’t worry — we ensure 100% replacement at no extra cost

Just contact us within 48 hours of delivery with:

✔️ Order number
✔️ Issue details
✔️ Unboxing video

Our team will resolve it quickly 💯

🚚 Easy Return Shipping Options

📌 Self-Shipping (Recommended)

You can send the product back using any reliable courier service.

✔️ Faster processing
✔️ Full control over shipment tracking

📌 Reverse Pickup (If Available)

In some cases, we may arrange a reverse pickup.

💡 A small shipping fee may apply, depending on service availability.

⚠️ Items Not Eligible for Exchange

The following items are not eligible:

❌ Sale or discounted products
❌ Undergarments
❌ Swimwear (if hygiene seal is removed)
❌ Customized or personalized items

📲 How to Request an Exchange

Getting help is easy:

📞 Call / WhatsApp: +91 92743 44037
🕒 Mon–Sat | 10:00 AM – 6:00 PM

📧 Email: evaravastra@gmail.com

Please share:

✔️ Order number
✔️ Reason for exchange
✔️ Unboxing video (if applicable)

Our support team will guide you step-by-step 🤝

⚖️ Jurisdiction

All legal matters are subject to Surat, Gujarat jurisdiction.

💖 Our Commitment to You

Your trust means everything to us.

✔️ Quality Checked Products
✔️ Easy 7-Day Exchange
✔️ Responsive Customer Support
✔️ Transparent & Fair Process

We’re here to make your experience with Evara Vastra smooth and satisfying ✨